Privacy Policy

Effective Date: 18 October, 2026

ProFuture ("we", "us", or "our") operates https://profuture.store/. Our platform provides digital tools and services that help businesses manage customer communications, connect supported messaging channels, and organize interactions across social media and business communication platforms. This Privacy Policy explains how information is accessed, collected, processed, used, protected, and retained when you visit our website or use our services.

1. Information We Collect and Access

ProFuture accesses information necessary to provide the features and services selected by users. When you register an account, connect a supported platform, or authorize an integration, the information made available to us may include the following categories:

  • Account Information: Basic profile details, such as your name, email address, and other account information provided during registration or authorization.
  • Business Information: Business names, account identifiers, WhatsApp Business phone numbers, and other relevant business profile details.
  • Facebook Information: Authorized Facebook Page details, Page identifiers, message conversations, and related communication information.
  • Instagram Information: Eligible Instagram professional account details, direct messages, conversation information, and other authorized account data.
  • WhatsApp Business Information: Business profile details, authorized phone numbers, messages sent and received, delivery statuses, and related messaging information.
  • Communication Content: Message templates, customer conversations, automated responses, and other content created or managed through our platform.
  • Technical Information: Device details, browser information, IP addresses, access timestamps, and platform activity logs.

The specific information accessed depends on the services you use, the integrations you connect, and the permissions you authorize. ProFuture does not intentionally access restricted information without the necessary authorization.

2. Purposes for Processing Information

We process information to operate ProFuture and deliver the communication and management features requested by our users. Depending on the services being used, information may be processed for the following purposes:

  • Creating and managing user accounts and business profiles.
  • Connecting supported messaging platforms and displaying authorized account information.
  • Enabling businesses to send and receive messages through supported communication channels.
  • Displaying customer conversations and managing communication activities through a unified interface.
  • Organizing message templates, automated replies, and supported messaging workflows.
  • Synchronizing authorized communication information across connected platforms.
  • Maintaining conversation history and relevant messaging context where required by platform functionality.
  • Providing messaging statistics, communication reports, and operational insights.
  • Maintaining platform stability, improving functionality, and troubleshooting technical issues.
  • Detecting unauthorized activities and protecting the security of our services.

Information obtained through third-party platform integrations is processed for purposes associated with the features requested by users and is not intentionally repurposed for unrelated activities.

3. Information Processing, Storage, and Retention

ProFuture aims to process and retain only the information reasonably necessary to operate its services. Depending on the integration and functionality involved, information may be retrieved through authorized APIs when users access specific features or perform communication-related actions.

Certain information may be temporarily processed or stored to maintain account sessions, support messaging functionality, preserve conversation history, manage user preferences, operate automation workflows, troubleshoot technical problems, or maintain platform security.

Where information is retained, we aim to keep it only for the period reasonably necessary to fulfil its intended purpose, provide the requested services, or meet applicable legal and operational requirements.

Retention periods may vary depending on the nature of the information, the connected platform, and the functionality being used. Users should understand that real-time API access does not necessarily mean that all information is processed without storage. Actual processing and retention practices depend on the technical requirements of the relevant service.

4. Disclosure and Sharing of Information

ProFuture does not sell or rent personal information to third parties. Information obtained through connected accounts is not disclosed for unrelated commercial purposes.

Information may be exchanged with third-party platforms when necessary to perform actions authorized by users, including sending or receiving messages, synchronizing communication information, or operating supported integrations.

We may also disclose information in circumstances where it is reasonably necessary to:

  • Comply with applicable laws, regulations, or lawful requests.
  • Respond to valid legal processes or government inquiries.
  • Protect the rights, property, and security of our platform and users.
  • Investigate suspected fraud, misuse, or unauthorized activities.
  • Support essential technical operations through authorized service providers.

Where third-party service providers assist with hosting, infrastructure, or technical operations, their access to information should be limited to what is necessary for their assigned responsibilities and subject to appropriate safeguards.

5. Platform Permissions and Authorized Access

ProFuture may integrate with Meta services, including WhatsApp Business, Facebook Pages, and Instagram professional accounts, to provide supported messaging and communication features.

Depending on the application's configuration and available functionality, ProFuture may request or use permissions associated with the following categories:

  • email – to access your email address when available and authorized for account identification.
  • pages_show_list – to identify and display Facebook Pages that you are authorized to manage.
  • pages_read_engagement – to access permitted Page information and engagement-related data.
  • pages_messaging – to support authorized messaging interactions involving eligible Facebook Pages.
  • pages_manage_metadata – to manage supported Page-related settings and messaging subscriptions where authorized.
  • instagram_basic – to access eligible Instagram professional account information.
  • instagram_manage_messages – to support authorized Instagram messaging functionality.
  • business_management – to access eligible business assets and related information required for supported integrations.

The permissions listed above describe possible integration requirements and do not necessarily mean that every permission is requested by every version of ProFuture. Access depends on the features available, the permissions approved for the application, and the authorization granted by individual users.

All platform permissions are intended to be used only for their authorized purposes and in accordance with applicable Meta Platform Terms, Developer Policies, WhatsApp Business requirements, and Instagram platform policies.

We do not intentionally attempt to bypass platform restrictions, obtain unauthorized information, or use connected platform data beyond the scope of the permissions granted.

6. Security Measures

ProFuture takes reasonable technical and organizational measures designed to protect information processed through its platform against unauthorized access, accidental loss, alteration, misuse, or disclosure.

Depending on the systems and services involved, these measures may include:

  • Secure Communication: Using appropriate security protocols to protect information transmitted between users, our platform, and connected services.
  • Access Management: Restricting access to information based on authorized roles and operational requirements.
  • Account Security: Applying appropriate authentication and access management practices.
  • System Monitoring: Monitoring relevant system activity to identify suspicious behavior and potential security issues.
  • Infrastructure Protection: Using appropriate safeguards for the systems and infrastructure supporting our services.

Although we take reasonable precautions, no website, application, or electronic transmission method can guarantee absolute security. Users should also protect their account credentials and authorize integrations only through legitimate platform authentication processes.

7. User Rights and Revoking Access

Users have control over the permissions they grant to ProFuture and may withdraw authorization through the relevant Facebook, Meta, Instagram, or WhatsApp-related account settings, where applicable.

Revoking access prevents ProFuture from continuing to retrieve information through the permissions that have been withdrawn. Certain platform features may become unavailable after an integration is disconnected.

Depending on applicable privacy laws, users may also have the right to:

  • Request access to personal information associated with their account.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of personal information, subject to applicable legal requirements.
  • Request a copy of eligible personal information in a commonly used format.
  • Object to certain processing activities where such rights apply.
  • Withdraw consent where processing is based on consent.

Requests concerning personal information may be submitted through the available options on our website. We will review and handle applicable requests in accordance with relevant laws, legitimate retention requirements, and our data-handling procedures.

8. Third-Party Platforms and Integrations

ProFuture relies on integrations with third-party platforms, which may include Meta services such as WhatsApp Business, Facebook, and Instagram.

These platforms maintain their own privacy policies, terms of service, security procedures, and data-handling practices. Information provided directly to these platforms, as well as their independent processing of such information, is governed by their respective policies.

We encourage users to review the privacy policies and applicable terms of connected platforms to understand how their information is independently collected, processed, and managed.

9. Privacy of Children

ProFuture is designed primarily for business communication and professional use. Our services are not intended to collect personal information from children in circumstances where such collection is prohibited by applicable laws.

We do not knowingly collect personal information from children in violation of applicable legal requirements. If we become aware that information has been collected unlawfully, we will take reasonable steps to review the situation and address it as required.

10. Updates to This Privacy Policy

We may update or revise this Privacy Policy periodically to reflect changes in our services, integrations, information-processing practices, security measures, or applicable legal requirements.

When updates are made:

  • The revised policy will be published on this page.
  • The Effective Date or Last Updated date may be changed to reflect the revision.
  • Material changes may be